1. What can I return?

You can initiate a return up to 7 days after delivery if:
  • You receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

2. How do I return an item?

  • Send us an Email or Call Us

3. Can I change my refund option anytime?

  • No. You cannot change your selected refund option after it has been registered by our Customer Service Team

4. Once I initiate a return, what happens next?

  • If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days. If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a pick-up station near you.

5. I have requested for returns pick-up from my home, how long will it take?

  • Once we receive your request, we will make two attempts to retrieve the item(s).

6. What happens if I miss both attempts to retrieve my return?

  • Your return request will be cancelled and you will no longer be able to return that item.

7. I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

  • We apologize for this. Please Call Us.

8. My return has been collected for a while, but still no news, what should I do?

  • We apologize for this. Please Call Us.

9. Figures Health and Beauty Store tells me they have done a bank transfer but I have not received the money, what should I do?

  • It takes 2-5 business days for the money to reflect in your account. Please Call Us if it you still haven’t received your refund after this time.

10. Do I have to return the free gift when I return a product?

  • Yes, any free gift must also be returned.

11. Do I have to pay for shipping charges when I return a product?

  • There are no charges for shipping a product back to Figures Health and Beauty Store.

12. Can I Replace or Exchange an item rather than a refund?

  • At the moment, Figures Health and Beauty Store offers replacement or exchange of an item; however you can still return an item and receive a full refund.